|I would like to start out by expressing the professionalism provided by Dominican Quest! From the beginning of my planning transportation for my family from SDQ airport to the last drop off back to SDQ airport, the service was completely impeccable!!!
Julio chatted with me for almost an hour if not more via the "Chat Now" option on the web site to ensure that all my questions were answered, that I felt very comfortable with the services I was looking to receive, and he also provided me with customer remarks via Trip Advisor. He went above the normal call of duty that one would expect to have for a transportation company. I found his services to be very attentive, caring, concerned, thoughtful and above all else professional.
Upon our arrival, we "my family" were greeted by both Julio and our driver Chalo (spelling is off--Sorry) but let's call him his nick name "Morgan Freeman". Our bags were loaded into a very nice, chilled and comfortable vehicle as specified per the pre-arrangements noted. Once on the road, Julio stopped to pick up whatever beverage each person wanted and he provided a proficient invoice at which time payment was rendered.
Once we were on the road with just our driver we all relaxed for the 3-hr trip to Puerta Plata, DR. On the way in with consideration, Morgan Freeman stopped to allow for us to use the restroom and we continued onto our destination. We reached our location in 3-hours safe and sound as well as pleasantly pleased!!!!!
Lastly, my cousin had to leave one day early and contacted Julio to see if he could arrange for this early departure. Julio once again being a great businessman accommodated my cousin after checking with his other planned guest who were departing if he could help her save on the trip back to SDQ airport without having to render a full one-way trip fare. Alberto, my cousin's driver was prompt at 7:45 a.m. to pick her up at guest services and I asked Alfredo to please have Julio to email me that she arrived safely to the airport and again a step beyond was done. My email came in about 45-minutes after my cousin made it to the airport, ensuring her safe arrival. Well, Alberto was our driver as well. He was very kind, knowledgable, thoughtful, and considerate. As I am a diabetic, I had not eaten breakfast and the stop we made to use the restroom was very clean and it was also a bakery/cafe. My mother nor I had any small US dollar bills and we knew we would only receive paesos back, so Alberto offered to purchase my donut so we would not have to hassle through the change and also so I would not become ill for not eating before reaching the airport. COMPLETELY GREAT GREAT CUSTOMER SERVICE.
I totally encourage you to use this company you will not be disappointed at all! I have never experienced such wonderful and thorough customer service as I traveled and with this trip I can say 200% that it was the best for our entire trip. Dominican Quest "My Dominican Transfers" was better than Delta Airlines, and Lifestyle Vacations Resort combined. I'm not tooting their horn too loud; I am simply telling the blessing of the truth that Julio, his staff and company were to and for us!!!!
***I'll be happy to verbally speak with anyone considering to use this company; therefore I consent to Julio passing along my telephone number and / or email.
Julio--Keep up the fantastic work and I will refer as much I can!!! Blessings to you and your staff.